Technical Support Resume Samples Job.Hero. Technical Support employees assist company clients with technical and computer system issues.Typical duties of a Technical Support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.Based on our collection of resume samples, the ideal candidate demonstrates technical and troubleshooting skills, communication abilities, patience, problem solving orientation, and computer proficiency.Employers select resumes displaying a college degree in a relevant computer science or engineering area.Looking for cover letter ideas See our sample Technical Support Cover Letter.Technical Support.Provided in depth technical support for Practice management POMIS application software.Assisted with operating systems background server issues, low level data file edits, data relationships.Administered UNIX, AIX and DOS based platform server and printer queues.Best Resume Samples Software Engineers' title='Best Resume Samples Software Engineers' />Supported clients with EDI issues and resolved claims.Exceeded utilization standard 9.Last Monday I received a call from a low level recruiter that had read my old resume on the Institute of Packaging Engineers job site.She was looking for a candidate.Successfully completed over 1.POMIS. Developed and maintained implementation documentation for Medicare Secondary claims.Trained clients running Finical reports in POMIS.Director of Technical Support.Directed 3. 00 seat contact center with responsibilities ranging from first level call taking to legal responsibilities for subpoena verification, contract confirmation and project implementation.Mentored 3 direct report Managers who were responsible for 8 supervisors each.Managed 2. 5 million dollar P L budget which included facilities and associates salaries and benefits.Implemented multiple site support by crating 6 remote support sites in addition to the office in Phoenix.Reduced attrition of frontline associates from 6.Developed trained, integrated associates for promotional advancement within the company to the extent that fully 7 percent of all employees at Cable One started as first line technical support representatives. Waves Ssl 4000 Collection Mac Cracklins here. Established an online Chat support team to assist customers over the internet with technical support needs.This program became a model for additional Chat channels in the company including sales.Transitioned 2 departments technical support and customer care into one department over a 3 month period by combining resources and providing up training for associates.Technical Support Representative.Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 1.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer.Retention Group Manager Technical Support Analyst.Managed a team of 4 Retention agents focused on merchant retention, negotiated discount rates and fees.Responsible for reporting on direct sales, retained accounts and merchant cancellations.Developed retention performance reporting which provided measurements of accounts canceled, retained and revenueprocessing volume impacts.Provided API integration support for Secure Pay and Lucy Gateway virtual terminal systems.Performed POS terminal support and troubleshooting.Consulted with independent sales offices to ensure merchant issues were addressed in a timely manner.Strategic Accounts Technical Support.Managed service for strategic accounts with a focus on dimensioning products.Developed and managed service accounts within SAP framework.Achieved 1. 43 of 2.Scheduled in field service resources to meet customer SLA.Filled in for installations and repairs when a resource was not available.Verified all outgoing invoices for accuracy.Provided Tier II technical support for installed base.Negotiated service contracts including preventative maintenance, system upgrade, and new product installation.Member of Kaizen meetings to implement best in class service.SENIOR TECHNICAL SUPPORT REPRESENTATIVE UPSHardware BreakFix and software support for laptopsdesktops for Finance and Accounting Site.Managed all aspects of Novell and Microsoft servers and OS2 Database servers.Managed Daily Server Backups using Arcserve.Managed IDs on Novell and Microsoft servers.Managed and supported the systems in the training room.Subject Matter Expert SME created training packets and trained end users and Tech Support Reps.Mentored and coached junior level Technical Support Reps.Project management led other Technical Support team members in selected project activities for new systems and platforms being rolled out and the Y2.K project for Finance and Accounting Site.Technical Support Manager.Engineered News. Stands Technical Support infrastructure including an on line knowledge base, self service portal, and automated e mail support in English, French, Spanish, and German.Designed and implemented a PHP based solution to allow foreign language customers access to News.Stands public knowledge base, saving the company 6.Authored public knowledge base articles, including News.Stands White Paper on integrating its technology into a high security environment with firewall and proxy server considerations.Developed and implemented project plan for installation of enterprise document delivery technologies into environments of varying complexity including Fortune 5.Provided support for the installation and operation of the News.Stands client software on platforms such as Windows 9.Windows NT, Windows 2.Windows XP, and LinuxUnix.Developed and presented advanced technical training sessions in electronic document delivery technologies to News.Stands management, sales, and support teams.Technical Support Analyst.Supported new computer set up and Application installation.Performed light Network Administration for the newly installed machines for the users Login issues, Password re set, e mail login.Daily provides hands on administration and maintenance of other associated network equipments.Installed and configures computer equipment software with required software policies and standards.Supported Printers and Print management.Performed hardware and software installation and provides high level customer care, training, and technical support.Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server.MS Office, Outlook email setup and LANWAN connectivity issues.Technical Support Engineer.Provide technical support and customer service for Net.App clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues.Troubleshoot protocols running on Net.App hardware to assist customer with problem isolation and resolution.If requested, escalate the customers case to a subject matter expert.Research clients issues in a timely manner and follow up with the customer with recommendations and action plans.Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.Provide root cause analysis for customers storage appliance failure.Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.Utilize previously acquired technical experience to become actively involved in day to day technology team to meet schedules and resolve problems.Technical Support Manager, Canada.Managed a team of 3.Support Engineers delivering Tier 2 level support to wireless customers in North and South Americas for 3.G and 4. G issues.Built and maintained relationships with customers and company name support units globally and specifically within North and South America.Created and improved procedures and processes used to effectively troubleshoot customer issues.Implemented certification program to enable tier 2 engineers act as tier 3 to improve resolution turnaround.Free Professional Resume Critique.We have partnered with Top.Resume to bring you a FREE resume critique service.Upload your resume and within 4.
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